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Data: Tech Vendor NPS Benchmark, 2012

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The Excel file includes details on the 60 tech vendors shown on the Customer Experience Matters blog as well as 28 other tech vendors with sample sizes too small to be included in our published research. The data includes sample sizes for the companies, percentages for promoters, detractors, and NPS score, as well as the percentage of companies with increasing spending plans and those with decreasing spending plans.


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