The 2013 Temkin Experience Ratings for Tech Vendors rates 54 large IT suppliers. We surveyed 800 IT professionals from large companies on the functional, accessible, and emotional components of their experiences with the IT providers. VMware, SAP analytics, and Microsoft (for servers, business applications, and desktop software) were at the top of the list with “excellent” ratings. At the other end of the spectrum, Hitachi, Tata, and Trend Micro were at the bottom of the list with “very poor” ratings. Our research also shows that the Temkin Experience Ratings are highly correlated with purchase momentum and innovation equity for these 54 firms. We show that Oracle outsourcing, VMware, NetApp, and SAP analytics have the most purchase momentum while Pitney Bowes, Trend Micro, and Deloitte consulting have the least. When it comes to innovation equity (the willingness of customers to try new offerings), VMware, SAP analytics, IBM SPSS, and Apple are at the top of the list and Accenture consulting, Intuit, and Deloitte consulting are at the bottom.
Download includes the report as well as the data for all 54 companies in an Excel file
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