The Temkin Forgiveness Ratings are based on consumer feedback of their recent interactions with companies. The dataset, which is in Excel, includes the Temkin Forgiveness Ratings for the 268 companies in the 2014 ratings. In addition, it shows changes from last year’s ratings and provides average industry ratings across age groups of consumers. You can purchase access to this data for a specific number of users. The data is licensed for internal use only and does not allow for the redistribution of any part of the dataset.