The Temkin Web Experience Ratings are based on consumer feedback of their recent interactions with companies. The dataset, which is in Excel, includes the Temkin Customer Service Ratings for the 222 companies in the 2014 ratings. The ratings are based on a survey of 10,000 U.S. consumers in January 2014. In addition, it shows changes from last year’s ratings and provides average industry ratings across age groups of consumers. You can purchase access to this data for a specific number of users. The data is licensed for internal use only and does not allow for the redistribution of any part of the dataset.