The 2014 Temkin Experience Ratings for Tech Vendors evaluates the customer experience of 62 large technology vendors. We surveyed 800 IT professionals from large companies on the success, effort, and emotion components of their experiences with these IT providers. VMware and Microsoft (for both its servers and business applications divisions) earned the top ratings, but still only ended up on the high end of our “okay” range. At the other end of the spectrum, Wipro and Cognizant were at the bottom of the list, joined by 19 other vendors that also received “very poor” ratings. Our research also shows that the Temkin Experience Ratings are correlated with elements of loyalty, such as repurchasing, forgiveness, trust, and recommendations.
This product has a report (.pdf) and a dataset (excel). The dataset has the details of the Temkin Experience Ratings for the 62 tech vendors as well as data on each vendor's likelihood to repurchase, 2014 Temkin Forgiveness Ratings, and 2014 Temkin Trust Ratings.
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