This product is the dataset, in excel, for the 2015 Temkin Forgiveness Ratings (TFR). It includes the TTR for 293 companies and 20 industries, the changes in TFR between 2014 and 2015, and the difference in TTR across age groups for each industry.
Based on a study of 10,000 U.S consumers, USAA took the top three spots for its credit cards, banking, and insurance businesses in the 2015 Temkin Forgiveness Ratings, which rates how willing consumers are to forgive 293 companies across 20 industries. ACE Rent A Car, Amazon.com (for retail and computer & tablets), Publix, Apple, Aldi, and H-E-B fill out the top spots. Consolidated Edison of NY and Coventry Health Care earned the lowest Temkin Forgiveness Ratings. A number of TV service providers and Internet service providers filled out the bottom of the ratings: Comcast, Time Warner Cable, Cox Communications, and Frontier Communications.
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