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Dataset: 2015 Temkin Customer Service Ratings

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This product is the dataset, in excel, for the 2015 Temkin Customer Service Ratings (TCSR). It includes the TCSR for 278 companies and 20 industries, the changes in TCSR between 2014 and 2015, and the difference in TCSR across age groups for each industry.

For the third straight year, USAA took the top spot in the 2015 Temkin Customer Service Ratings. Based on a study of 10,000 U.S. consumers, the ratings examine 278 companies across 20 industries. USAA earned the top spot for its banking business and Chick-fil-A earned the second spot. USAA was also in the top 10 with its insurance and credit card businesses, along with credit unions, Aldi, Trader Joe’s, Publix, Panera Bread, and H-E-B. For the second straight year, Comcast earned the lowest score in the Temkin Customer Service Ratings. The company took the bottom two spots for its TV service providers and Internet service providers. Con Edison of New York, Cox Communications (for both Internet service and TV service), Charter Communications, Time Warner Cable (for both Internet service and TV service), Blackboard, and Frontier.


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