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2015 Temkin Experience Ratings of Tech Vendors

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The 2015 Temkin Experience Ratings of Tech Vendors evaluates the customer experience of 62 large technology vendors. We surveyed 800 IT decision makers from large companies on the success, effort, and emotion components of their experiences with these IT providers. IBM SPSS and Intel earned the top ratings, while Cognizant and BMC were at the other end of the spectrum with the lowest ratings. The average score this year, 59%, represents a six percentage-point increase over last year and is the highest score achieved since the ratings’ inception in 2012. Our research also shows that the Temkin Experience Ratings are strongly correlated with elements of loyalty, such as repurchasing, Net Promoter Score, innovation success, and forgiveness.

This product has a report (.pdf) and a dataset (excel). The dataset has the details of the Temkin Experience Ratings for the 62 tech vendors as well as data on each vendor's likelihood to repurchase, Temkin Forgiveness Ratings, and Temkin Innovation Equity Quotient. It also includes summary data from 2014.


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