The 2016 Temkin Forgiveness Ratings rates 294 companies across 20 industries based on a study of 10,000 U.S. consumers. This product is the dataset, in excel, for the 2016 Temkin Forgiveness Ratings (TFR). It includes the TFR for 294 companies and 20 industries, the changes in TFR between 2015 and 2016, and the difference in TFR across age groups for each industry.
USAA ‘s banking business and Publix took the top two spots in the 2016 Temkin Forgiveness Ratings. USAA (credit cards), Amazon.com (for retail and computer & tablets), Food Lion, H-E-B, Wawa Food Markets, and Kroger fill out the top spots.
Comcast (for both TV service and Internet service) earned the lowest Temkin Forgiveness Ratings. Other firms on the bottom of the ratings are Charter Communications (TV service and Internet service), Motel 6, Health Net, Time Warner Cable (TV service and Internet service), Cox Communications and Anthem.
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