The 2016 Temkin Web Experience Ratings rates 257 companies across 20 industries based on a study of 10,000 U.S. consumers. This product is the dataset, in excel, for the 2016 Web Experience Ratings (TWxR). It includes the TWxR for 257 companies and 20 industries, the changes in TWxR between 2015 and 2016, and the difference in TWxR across age groups for each industry.
For the third straight year, USAA took the top spot in the Temkin Web Experience Ratings. USAA earned the top spot for its banking business, followed by Regions Bank and Amazon.com tied for the second spot. USAA was also in the top 10 with its insurance and credit card businesses, along with Amazon Kindle business, Capital One 360, QVC, TD Bank, and credit unions. Health Net earned the lowest Temkin Web Experience Ratings followed by Comcast (TV service and Internet service), Days Inn, Fujitsu, Compaq, Motel 6, Medicaid, Cox Communications, and Charter Communications.
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