All Products > Temkin Group Research > 2017 Research

Lessons in CX Excellence, 2017

Share on Facebook
Share on Twitter
Share via E-Mail
 
This year, we named five organizations the winners of Temkin Group’s 2016 Customer Experience Excellence Award – Business Development Bank of Canada (BDC), Century Support Services, Crowe Horwath, Oxford Properties, and VCA. This report highlights specific examples of how these companies’ customer experience (CX) efforts have created value for both their customers and for their businesses, describes winners’ best practices across the four customer experience competencies: purposeful leadership, compelling brand values, employee engagement, and customer connectedness. it includes all of the winners’ detailed nomination forms to help you collect examples and ideas to apply to your own CX efforts.


Price: 195.00 - 2995.00 USD

Licensed internal users:

Share on Facebook
Share on Twitter
Share via E-Mail