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E-junkie Ecommerce Forums » E-junkie Discussions

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What happens if the order is completed but E-junkie is unable to reach our server to generate?



guest_user
member
Posts: 1302


Suppose a person completes their order but E-junkie is unable to reach our server to generate a registration code. Does the order get cancelled? Or does the order go through, but the end user gets no registration code? If it is the latter, does E-junkie warn the customer of what transpired?


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POSTED ON: December 9, 2007 @ 02:09 GMT -7




Shivani
member
Posts: 1358


In such cases buyer will receive a string [Please contact us for the code] instead of a blank code. Then they can hit reply and contact you.

Also, you (merchant) will be notified by us about this issue along with the transaction id and buyer's Paypal email.


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POSTED ON: December 9, 2007 @ 02:10 GMT -7




ByDesignGames
member
Posts: 35


Excellent!


#
POSTED ON: December 16, 2007 @ 09:13 GMT -7


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