admin calls clear code codes continue data detail e-mail encountered explain field fields generated goal help information issue issues item items key local lot number order orders page payment problem product purchase quantity ready receive receiving relevant sale scenario script send server setup show software support system try unique user

I continue to have issues extracting all the relevant order data from e-Junkie when I use the ""Send payment data to my server"". I'll try to explain this in detail because it's getting to be a show stopper and I've spent quite a lot of time debugging. Here is the scenario.

I have two software items for sale, Item A and Item B. I need supply a unique PIN/Registration code for the user when they purchase either product. I have these setup in e-Junkie appropriately. My goal is to send this purchase data back to my in house CRM system in real time so that I can be ready if a user calls my support team for help installing configuring the product. They need to supply this PIN/Registration code to my support folks

If my user purchases Quantity 1 of Item A everything works beautifully. I have a script written in ColdFusion running on my server that extracts the payment data, inserts the information into a local database, and sends an admin an e-mail. All is well.

The problem comes in with the PIN/Registration number. On this page (http://www.e-junkie.com/ej/help.integration.php) the e-Junkie help system tells me about a field called "key" which, in fact, is the PIN/Registration number mentioned above. This field contains the generated PIN/Registration codes for the order separated with a CR/LF if the users orders a quantity > 1.

Problematically, I'm only receiving the PIN/Registration codes for the first item in the order. If my user orders both Item A or Item B I only receive the PIN/Registration numbers for Item A - I never see the Item B PIN/Registration numbers.

I do get information about Item A and Item B in the "Item Specific" fields referenced on the help page.

I'm wondering why
1) I don't get any PIN/Registration numbers for Item B?
2) Why aren't these numbers considered "Item Specific" in the first place?

Has anyone else encountered/solved this problem? Have I made the issue clear? I really need to get to the bottom of this one.

Thanks