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I need to upgrade my account effective immediately. When I tried to do this, I received a message saying I will be charged the new subscription fee at the beginning of my next billing cycle. However, I need more storage space ASAP.

That's fine. The limits are updated as soon as you modify the subscription.

Natasha--

How do I (unaided) modify my subscription? I need to add more GBs (am at 2999 @ $165 a month, currently).

All of the pricing plan upgrade options are set to n/a at my level. Repeated emails and form submissions have gone unanswered.

Any help you can give me would be greatly appreciated.

Don

dba DynaHunk Productions
dynahunk@dyna-flix.com

Sorry for any inconvenience caused.

For upgrading the storage space you can choose a new subscription plan from Admin > Start Subscription.

Thanks for getting back with me so promptly, Natasha, but new subscription plans are not available to me on a simple point-and-click basis now that I'm at the 2999 MB level. All of the upgrade options are "grayed out," in that they are marked with an asterisk as "n/a."

The only info I see is, "To UPGRADE, use the same PayPal account." But there's no way to do that! If I go to PayPal, I don't see an option to increase my subscription.

The last time I needed an additional GB of storage, I had to write in a special request to info@e-junkie.com and then wait for several days!

Your upgrade system needs revamping, sorry to say. No, it is not automatic for your larger accounts; it's as though customer service dries up as soon as we start paying more!

Thanks,

D.

Thanks DynaHunk - I am in exactly the same position. Without more storage I can't open my store - it was supposed to be open by now, but thanks to this issue, I can't move.

Though it is fairly new to me, I've become a fan of e-junkie. It seems like a perfect solution for what I need. Sadly, as of the support situation right now, I'm losing serious faith and starting to look for alternatives.

NatashaSen - It's encouraging that you respond, thank you. If we are to follow your directions, it means that we will have two subscriptions, both for at least $125/month. Is the option still available for 1 gig at $20 per month?

I think Natasha might have wanted me to first cancel the existing subscription, but that can't be right, because then I'd have to re-upload all my videos...?

I'm at the point now where I get an extra GB for each additional $20 I pay each month, so the pricing's in my favor now. There's quite a hump to get over, the way their pricing works, but I think it's pretty fair and clear-cut. If only upgrading were an automatic process past the first few GB's....

I've been using e-junkie for about half a year now, and have had few problems with it besides last week's sluggish customer service. The price is definitely competitive with what's out there, and I like the System Admin functionality overall.

PS Robin got back to me via email yesterday, so that gives me confidence.