Tag Cloud for this topic:
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 Where Is Robin?
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lemonbar
member
Posts: 327
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Anyone at ejunkie know the answer yet?
Whos is handling the techincal quesions on this site?
Why are all the hard questions going unanswered?
What email should I use to contact e-junkie at for hard techical questions?
Is Robin OK - did he leave the company?
Thank you
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POSTED ON: March 29, 2008 @ 02:54 GMT -7
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DynaHunk
member
Posts: 5
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Glad to hear that I'm not the only one whose emails are going unanswered.
I thought maybe they didn't like me anymore, ha ha.
All I want is an upgrade to my storage space! Opportunity is knocking, folks, so answer your email!
They really need a hotline for people who want to add on to their subscription. The last time I needed more GB's, I faced a similar wait time.
D.
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POSTED ON: March 29, 2008 @ 04:39 GMT -7
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NatashaSen
E-Junkie Crew
Posts: 1356
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You can choose a new subscription plan from Admin > Start Subscription.
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POSTED ON: March 29, 2008 @ 23:15 GMT -7
MODIFIED ON: March 29, 2008 @ 23:18 GMT -7
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lemonbar
member
Posts: 327
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Anyone at ejunkie know the answer yet?
Whos is handling the techincal quesions on this site?
Why are all the hard questions going unanswered?
What email should I use to contact e-junkie at for hard techical questions?
Is Robin OK - did he leave the company?
Thank you
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POSTED ON: March 29, 2008 @ 23:52 GMT -7
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leelefever
member
Posts: 13
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I'm a little disturbed by this too. It's been about 5 days since I sent a support email and I haven't heard a word.
Like DynaHunk, I need to upgrade my storage. On the start/update paid subscription section on the admin panel, it will let me pay $125 for more storage, but they have advertised and extra $20 per month for another gig of storage. If I knew that the $125 was for 12 months, that would work, but I'm not taking that bet with no one responding to support
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POSTED ON: March 30, 2008 @ 11:01 GMT -7
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DynaHunk
member
Posts: 5
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I just heard from Robin yesterday by email, so that's heartening.
My impression is that 19.5 is a small company and their internal expansion is overwhelming them. I haven't jumped ship yet, though, and not having lost any sales yet, I do think the price is right. (I've checked around and they're still the best deal.)
They really do need to make it easier to upgrade, though. Why can't they simply add a few more order buttons that add on GB's of storage, seeing as how they have fixed rates?
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POSTED ON: March 30, 2008 @ 23:10 GMT -7
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leelefever
member
Posts: 13
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Ah, I suppose he's working his way through the queue. And yes, a more efficient revenue collecting system would be a good move for most businesses. :)
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POSTED ON: March 30, 2008 @ 23:55 GMT -7
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lemonbar
member
Posts: 327
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Robin, its been 2 weeks with no support. Please have a look at the thread:
"PayPal button in shopping cart not working"
Customers are saying it is not working and I am not sure why. Any ideas?
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POSTED ON: March 31, 2008 @ 23:08 GMT -7
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