19th 25th account accounts billed cancel changed charged create customer email october payment paypal plan refund service subscriber subscription upgraded upgrading

Hello, I was a subscriber on the $5 plan and recently I upgraded to the $10 plan and when I did so, I changed my PayPal account to a different account. Now it seems that both accounts are being charged.

I was billed October 19th for $10 and October 25th for $5.

Let me know what's up.

Since you used a new paypal account, you create a new subscription rather than upgrading old one.

If you let the customer service know your old PayPal email, they can cancel your old subscription and refund your payment.