access action admin advance automatically buttons buyers cart click com down haven hoping installed listed matter message mode necessary note notice open order overlay pay pending post prior problem process questions regarding report respond sales screen single site sort standard system tab thank-you website window working

Good suggestion Allen...

E-junkie overall is great,

however I am concerned regarding this downtime problem.

E-junkie and thus our site was down for over 1 hour last night

( between 1am to 2am GMT roughly)

I notice this statement

"Serving 4400+ merchants. Processing a sale every 19 seconds. Processed $4.5 million+ worth of sales in Oct '08."

I wonder how many sales were made (or missed!) last night!

this is no laughing matter, most merchants use pay per click ads, have timed mail outs , etc. etc.

It's bad enough hoping our own server doesn't go down...

So I some questions please:

1) Is there a backup solution if main E-junkie server is down?

2) Having non JS buttons - does that allow payments to process and downloads to complete even if E-junkie server is down?

3) Is there anyone we can contact 24hrs who when notified can reboot the server or whatever needs to be done

Thank you in advance

See this post for an explanation of why some Merchants may have been unable to access the e-junkie.com website last night:
http://www.e-junkie.com/bb/topic/3015/pg/0#post8415

Note that buyers should not be affected; it's just that the defensive countermeasures we installed last night were blocking some Merchants from using our site (e.g. Admin pages) as a side effect of blocking would-be attacker IPs. We are working on a solution to prevent that sort of inadvertent blockage as well.

As you may notice from the date of the posts prior to yours in this thread, we haven't had a real outage since Spring 2008. This is because, since that time, we have made comprehensive upgrades to our server architecture, such as moving our equipment into a high-security, "top-shelf" datacenter where we have a rack with ample room to hook up as many redundant, load-balanced server CPUs and other equipment as we may need to meet capacity demands. There is no single "main E-junkie server" nor other single-point of failure; if one CPU should happen to fail, that capacity would be taken over by the other equipment, and other hardware has a bypass mode in event of a fault to exclude that unit from the system automatically without a hitch.

The only real difference in our standard JS buttons vs. non-JS buttons is that the latter open the cart in a popup window/tab rather than using the nice cart overlay screen; order processing works the same for both versions.

We do have a 24-hour emergency hotline voicemail number to report the unlikely event of an outage (or any other apparent/pending lapse in service, typically due to an urgent billing situation), listed here:
http://www.e-junkie.com/ej/contact.php
Calling that line notifies senior staff who are able to take action in case of emergency, so as soon as you leave a message there, someone in a position to respond can evaluate the matter and take action forthwith if necessary.