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account address along center customer customers down downtime email enough few hosted hours mentioned month order over paypal period post problem problems properly receive resolved return sales servers service site support system technical week

Hello

Yesterday , you have just been down for at least 12 hours. Before that I have seen intermitted problems for days spread over a period of a few weeks.

You claimed that the problem was to the old data center, power outages, migrating, etc.

So my question to you is when will you be done migrating all the data to new servers?
Where is your service hosted?
What are the technical details of the systems you run your service on?
Ever thought about hosting your service at the same datacenter as Paypal?
What will happen if a system fails in the future, will your service go down, or will you have a backup system in place?
Can I get an overview of all the downtime over the last month?

As mentioned before by some of your customers your service is innovative but there is no point having an innovative service that is unreliable, and I have for now decided not to use your service until the migration is fully done.

Also your service assuming it works properly is simply to cheap, if you are facing financial constrains then double or triple the fees, or change you fee structure based on a % of the sales, but at least give us something in return that is reliable

Thanks, and i truly hope that things will be smoothed out soon for all of us

Menno

Hi,

This is Yakov from Mixed In Key. I wanted to post something in defense of E-Junkie because we've been a happy E-Junkie customer for over two years. Our entire business runs on this platform, and we couldn't be happier.

Admittedly, the problems over the last two days have killed sales. But, on a long enough timespan, they don't matter at all. I would rather lose a day of sales than not have E-Junkie by my side.

So here's a vote of confidence that everything will be fixed soon. Please be patient and I'm sure that the problems will be resolved.

~Yakov
http://www.MixedInKey.com

Friends are great arn't they?

What about the two shut downs a week ago? Would that be less better for you?

How about the lack of email support?

How about the lack of board support here until Tyson came along?

If e-junkie does not hear us then it tells us something.

That is the real point. When you comapre how e-junkie is handeling these problems compared to other businesses it scares us.

Even if we just look at support and forget about the service crashing I have not received answers in many weeks and some for months.

Question: Does that site well with you also?

It raises red flags for me.

I think after reading this post, I am going to close my newly opened e-junkie account! Whether or not they have been excellent in the last few years, my business cant afford to take a chance and have it be down even for 1 minute ! Sorry e-junkie, but what lemonbar is saying whether extreme or not, it is enough to make me look elsewhere.

FWIW, bear in mind that NatashaSen is E-junkie Support staff, and she has been around here a lot longer than I have!

Make your business decisions according to your own judgment; that's your prerogative, and we're sorry to have been caught at a delicate time when you needed to commit to a decision, but I'm convinced the biggest challenges really are behind us now.

We are getting caught up with email support now, and I am adjusting my email ticket-triage strategy as I go along. At present, I aim to address and reply to urgent/emergency needs ASAP, to new tickets within a day, and then I start chipping away at any unresolved stale tickets in the order in which they were received. This week alone, Natasha and I together have closed out literally scores of tickets backlogged from last week and over the weekend, so now we're down to a more manageable few dozen. At this rate, we'll soon be up to our goal of responding within one business day to most every ticket we receive.