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Customers can't download Remote File e-product



Charts
member
Posts: 4


My remote file e-product downloads are not working. Customers are reporting (and I have confirmed with my own tests) of the correct file name but filesizes of 0kb. I have made no changes to the products in the admin tool and they worked fine earlier. I have also confirmed that they download correctly direct from the URL entered into the "Remote Product File URL" entered in the admin tool.

Please get this fixed ASAP--I have quite a few frustrated customers.


#
POSTED ON: May 6, 2008 @ 19:38 GMT -7




E-junkieChef
E-Junkie Crew
Posts: 911


This has been fixed. This was related to the new remote file caching module we've implemented. I am sorry about the interruption in the service.


#
POSTED ON: May 6, 2008 @ 23:29 GMT -7


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