account admin buyers course create don download file files fixed free help later minutes nor normally offer option order payment product products questions send settings sites system upload url user wait

I have found the entire process very vague since many questions are not answered anywhere on the E-junkie or SwiftCD sites. I am selling design templates by digital downloads now, and need to add a CD option.

Here are some questions:

1. I know that I need to list the same product twice for the download only and SwiftCD options -- but can I make sure that clients who opt for the SwiftCD option can also get an instant download that they can use until the actual CD is shipped to them.

2. Where do I add the shipping charges? On E-junkie or SwiftCD?

3. Is there any way I can test this workflow? Like a mock test order?

Thanks.

1. If you want to offer a download along with shipping, simply upload the file for the product or select "use files from other products" option and the select the file from your existing download only product.

2. SwiftCD is only doing the fulfillment. You are using E-junkie to show the total charge of the order to the user, so you need to do any shipping settings on E-junkie end.

3. On E-junkie end, you can set the price to 0 and cart will let you check for free. On SwiftCD end, you can then cancel the order or check with them if your account can run in test mode or something.

Thank you so much -- but isn't the actual shipping being done by SwiftCD? Then how do I integrate SwiftCD shipping charges in E-junkie? Is it automatically integrated or do I need to do something on my own?

Yes, SwiftCD is doing the fulfillment (shipping) .. our integration is one way, which means that we inform them about an order .. and that happens after the sale .. so there is no way for us to know the shipping cost beforehand. You need to configure shipping settings in your E-junkie account yourself to match your shipping cost.

We only send your buyers' order data to SwiftCD, telling them to ship your CD; SwiftCD does not communicate any data back to our system. SwiftCD's website has pages on their CD and shipping costs, so you would want to consider the information they provide and factor those costs into your product pricing.

Thank you so much -- I made these changes and placed a test order on my E-junkie account to process a CD via SwiftCD -- but I still don't see this order in my SwiftCD account even after paying for this via E-junkie? Is there a time period required for E-junkie to inform SwiftCD about an order -- and how long is this normally?

The data should be transmitted pretty quickly; if it's been more than a few minutes, please double-check that you have met every requirement in our SwiftCD integration instructions:
http://www.e-junkie.com/ej/help.integration.php#swiftcd

Thanks -- it did make it -- since it was my first time, I did not wait a "few minutes" and thought it would show at the same time.

Do you have any plans on creating a quick start guide on using E-Junkie and SwiftCD together -- as of now, the documentation is very sparse. It will help many other users set up this integration easily if the documentation was better. Thanks again.

GB and Tyson

The biggest thing I missed in doing this was this point in the documentation:

2. Enter your SwiftCD Item Number in the "Item number" field.

It's a little bit backward in that you would think you can create everything you need in e-Junkie first and then integrate later. In fact, you have to do both together. Even though you don't explicitly pass you SwiftCD Item number to them via the Payment Variable URL

# In the Payment Variable Information URL field, please enter -
http://www.e-junkie.com/ecom/o_plug.php?
&swift_user=YOUR_SWIFTCD_USERNAME
&packageid=YOUR_SWIFTCD_PACKAGE_ID
&labelid=YOUR_SWIFTCD_LABEL_ID

They do receive it and it needs to match. I was using a more "English Friendly" Item Number and I had to change it to the SwiftCD Item Number (something like 'myproduct-001') to get everything to work together.

It would be great for those of us using SwiftCD if e-junkie could:

1. Pull SwiftCD's "Light" and "Standard" CD shipping rates from SwiftCD on a regular basis (weekly?).
2. Save those SwiftCD shipping rates in the e-junkie dbase.
3. Provide the Admin shipping option during product creation to choose "SwiftCD Light" or "SwiftCD Standard" shipping rates.

The goal here is that:

A. e-junkie is NOT calculating the shipping
B. the shipping charged is precisely what SwiftCD requires
C. we don't have to manually input product shipping costs (which will need to be manually changed if and when SwiftCD's shipping rates change)

Make sense? Can it be done? Would be automated and very nice.

Thanks.

SwiftCD's Light and Standard rates are your cost for their disc-duplication service -- i.e., those are your wholesale costs to have discs manufactured on-demand -- and these do not change very often nor include shipping, which you would configure in your SwiftCD account separately.

Since these duplication rates and your chosen mailing/shipping rate there would be fixed costs that only rarely ever change (and not by a significant amount when they do) and these costs also do not vary from order to order, most Merchants who use SwiftCD simply roll all of these wholesale and overhead costs into their retail product price and promote it with "free shipping" (which of course always means shipping is included in the product price rather than being added separately).

Thanks, Tyson. That certainly helps. Cheers.