admin calculate cart charges checked correct countries down e-mail edit enabled entered example flat france free google help individual log offer option options order paypal price problem product products received seller selling setting ship shipping shopping show system thank-you transaction values weight

Hi
I have two types of products configuration one with variants having individual price + variants which tell more about the product and one configuration only with variants which tell more about the product.

I have free shipping for US and $5 for other countries. Today I received an Order from France and the product was with the first two option checked. The person did not have to pay shipping and this really bothered me. When I did a edit product I saw that the products with two options checked do not offer weight ounces and the cart will not calculate shipping. It is a glitch in system. Now what i am supposed to do? Some product will have shipping charges and others will not.

Please help.
Elena

Elena,

With Variants (Products having a different price, etc.) you specify the weight in ounces in the Variant details.

This is the formula for setting up the Variant details:
SKU,Price,Ounces,Stock,Option1Value,Option2Value,Option3Value

You specify the 3 "Option Values".

Make sure you've entered the correct weight in ounces in the details. For example, if you are selling shoes that are $25, weigh 3 oz, you have 50 in stock, Option1Value is Color, Option2Value is Style, and Option3Value is Size... Your Variant details should look something like this:
SRP8,25.00,50,3,Red,Pump,8
SBF7,25.00,50,3,Blue,Flat,7
Etc...

Thank you for such fast answer. problem has been solved. I hope you read this answer because I have another question. After I enabled PayPal pro to accept credit cards, the confirmation e-mail and the PayPal shopping cart don't show the product option, in my case Ocean, music, silent ..so on. Google does.
It is a mistake from my part? What should I do? it is very hard to look in e-junkie and in paypal and write down each product option so I will ship the right product.
Thank you again.
Elena

If you look in your transaction log in E-junkie's Seller Admin it will show the SKU in the logs. :)