button buttons buy buyer cart com don help html issue item link message option orders page payment paypal product products purchase shopping show site source system www

This was working yesterday, we had orders.

Today, when you click the "buy now" button, the shopping cart opens up and is empty. This was brought to our attention by a customer, and we've tried it ourselves, it's true!

I didn't change anything since yesterday, it just stopped working. HELP!

Thanks!

www.flibbers.com/buy.html

Same here. Brought to our attention by customers - click on the 'add to cart' button and the cart opens up but is empty.

Seeing the same thing. Also was alerted by someone wanting to make a purchase. Makes you wonder how often this happens without someone letting you know.

We are having the same problem. The message says, "Cart Error: Missing Values."

Yep, it seems that the problem is the paypal shopping cart system (not e-junkie). I checked several buttons and only the single payment button seems to work at the moment.
Let's hope they get it fixed soon!

We're acutally using the e-Junkie cart button code, as we accept PayPal and Google Checkout. It's the whole e-Junkie cart that's not working for us.

@cric: I have PayPal buttons on other sites that seem to be working. Looks like it's just e-junkie.

I meant the paypal buy now buttons do work, but not the paypal shopping cart buttons.
Just checked my site and as far as I can tell, it seems to work - but not as a shopping cart. You can add 1 product and check out but you can't add more than 1 item.

We are sorry, this was a temporary glitch and has been resolved.

I am having the same problem as above. One day the buttons are working then the next day they are not. One other thing is that one day they work then the next time it tells you that that combination does not exist. I need immediate attention to this matter.

What is the URL of your live sales page? And which product is giving you the message, 'this combination does not exist'?

Several Products. And some show the icon that there is a link but nothing happens when you click on it. My site is www.blacklabelprinting.com. Go do business cards and then check out several ones. The spot uv one is working, the flyers is working, but the others are not.

The message "this product combination does not exist" appears when the buyer has selected a combination of Option values that you have not defined as a combination in that product's Variants screen. Sometimes this can also happen when the button code in your page has not been pasted-in correctly for the affected product.

For instance, on your page for Silk Laminated business cards, you have the Variants menus from the button code we issued to you for that product, but the button code's FORM tag (which has been stuck waaay higher up in the page source for some reason) appears to be taken from your UV Cards (#579333) button code -- those two products don't use the same Option values for their Variants, so submitting the Silk-lam product's values for the UV product results in a mismatch, hence "this product combination does not exist".

I'm guessing your page designer recycled an existing page from another product and forgot to replace that isolated FORM tag. This sort of mixup could probably be prevented by just using the button code exactly as we issue it and keeping it intact in one chunk in your page source, rather than splitting it up for whatever reason that was done.