accept adding button cart clients code com computer contents cookie digital doesn few items page problem purchase sell settings show showing site tested totally url working www

When I try to add multiple items to a shopping cart it won't stick and will only show that last item added in Safari... works perfectly in Firefox. Anyone else experiencing this issue? Safari is version (3.1.2)

Thanks!

If you could provide the URL of your site page where you have pasted the button code, we can have a look at what might be going on there. Since you report having the problem in Safari but not Firefox -- both presumably with their default cookie-acceptance preference settings -- you should be aware of this known issue:

http://www.e-junkie.com/bb/topic/2716

Note that the issue affects all current-version browsers including IE, but it may seem to affect only Safari at first because the browser cookie setting that causes the problem is enabled by default in Safari, but would only get enabled at the user's preference in Firefox and IE. Indeed, Safari enables the setting by default because most savvier users would tend to want to enable this setting anyway, as it precludes intrusive/objectionable behaviors such as banner ads and Web beacons that set a cookie to track your online activity to serve you more personally-targeted ads and sell your online-activity data to outside agencies, etc.

it seemed to work fine in our store www.tenthdimension.com/digital on safari (3.1.2)

Tyson_NIf you could provide the URL of your site page where you have pasted the button code, we can have a look at what might be going on there. Since you report having the problem in Safari but not Firefox -- both presumably with their default cookie-acceptance preference settings -- you should be aware of this known issue:

http://www.e-junkie.com/bb/topic/2716

Note that the issue affects all current-version browsers including IE, but it may seem to affect only Safari at first because the browser cookie setting that causes the problem is enabled by default in Safari, but would only get enabled at the user's preference in Firefox and IE. Indeed, Safari enables the setting by default because most savvier users would tend to want to enable this setting anyway, as it precludes intrusive/objectionable behaviors such as banner ads and Web beacons that set a cookie to track your online activity to serve you more personally-targeted ads and sell your online-activity data to outside agencies, etc.

So strange, what I was doing was looking at the e-junkie clients... visiting their sites and trying out their shopping carts and multiple items wouldn't load, it would only add the last item that I added to the shopping cart but today it seems to be working just fine! I guess a false alarm, sorry bout dat!

So, does this mean you have to tell the customer to accept cookies?

I'm experiencing this once again as well... only the last item added will show up in the shopping cart while using Safari, works perfectly with Firefox.

give it a whirl and let me know if it works for you...

http://www.cloudwalkingthoughts.com/store.php

Hello,

I tried it out on Safari and couldn't reproduce the problem. Try perhaps clearing your cookies and restarting to see if that helps.

Works fine for me in Safari for Windows, too (Stefanie uses a Mac). Aside from clearing cookies, also make sure your Safari is set to accept cookies, at least with the default "Only from sites I navigate to" setting, since our cart depends on setting a cookie to keep track of a buyer's cart contents.

si10So, does this mean you have to tell the customer to accept cookies?

That is necessary; we can't track cart contents without being able to set a cookie identifying whose cart is whose. However, aside from that one requirement (and very few users would ever have chosen to totally disable cookies), you generally want the cart to "just work" without needing to give the buyer any other special instructions.

The main issue linked in my first reply above regards which ~kind~ of cookies the buyer chooses to accept. Safari has a default setting to "Accept cookies only from sites I navigate to", which is the same as the current Firefox and Internet Explorer optional setting to "Block/Don't accept third-party cookies".

A "third-party" cookie is when your browser's address bar shows http://www.foo.com/...etc. but something in that site is trying to set a cookie for http://something.bar.com/...etc.

Normally, this does not affect E-junkie carts, since we set the cart-tracking cookie with the same domain as your own page where our button code is trying to set the cookie, so that counts as a "first party" cookie.

However, if your pages appear inside a frameset where the pages have a different domain than the frameset's domain shown in the address bar, the browser would think the page is trying to set a cart cookie for one domain while the browser is showing a different domain, so that would be regarded as a third-party cookie and thus could get blocked.

This is not a "bug", as everything is working exactly as it's designed to work, and no workaround is even technically possible. The only solution is to make sure your site is not using a frameset wrapper with a different domain than the pages themselves (better yet, just avoid using frames altogether) or, failing that, to use the non-JavaScript version of our button code to have the cart operate in popup mode (in which case, the cookie gets set for www.e-junkie.com).

That's so strange... i cleared cookies and still doesn't work... I just checked out my cart on IE and Firefox on a windows computer and when adding things to the cart they add fine but I can't close the shopping cart window or click the continue shopping button. HELP! :)

We did find and fix a small problem in the latest beta version of the Google Chrome browser (due to a bug in Chrome's cookie handling, items were not being retained in cart), but we are still unable to replicate the problem you described in any other browser/platform we've tested.

At the moment, all we can suggest is to make sure the browsers you're testing with do have cookies enabled, and try deleting ALL cookies from that browser to see if that fixes your issue.

TysonWe did find and fix a small problem in the latest beta version of the Google Chrome browser (due to a bug in Chrome's cookie handling, items were not being retained in cart

.. only in latest version of chrome and only if the buyer came back to start a new cart again after a successful purchase.

I'm seeing this too, with Safari on the Mac. It's the same issue as the one you describe with Google Chrome. After a purchase it stops working. Only deleting all cookies fixes it, but again, only one time.

Can you guys try to complete a sale in Safari and see if that helps recreate the problem?

Cheers,
John