account admin allow assigned buyer check checkout claiming common completing completion configured confirmed confirms continues don download elsewhere email ending entered finishes generic instructing issue link missing overrides page payment preferences process processor product product-specific purchase redirection seller setting settings thank-you thank-you-email thank-you-page url urls

Hi

I am trying to get a buyer to go to a different thank you page after completing the purchase, but even after setting the redirection page I don't think they are ending up at the page I want them to. Is there a setting I am missing?


Thanks

If you have a Common thank-you page URL entered in Seller Admin > Account Preferences, that overrides all other thank-you/redirection page settings you may have assigned elsewhere.

Also, if you are using product-specific Redirection URLs, we will only allow the Redirection after Checkout if the payment processor has confirmed completion of payment; if the buyer finishes Checkout and continues before the actual payment process is complete, they may see our generic thank-you page instructing them to check their email for further details about claiming their purchase. Once the processor confirms completion of payment, we would issue the buyer a thank-you email with a link to our thank-you/download page, which would insta-redirect to your URL if you had one configured for that product.