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E-junkie Ecommerce Forums » E-junkie Discussions

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Sending a refund



pfertz
member
Posts: 2


I have a customer who accidentally created a double order and we received 2 payments. The customer does NOT have and does not want a PayPal account. We have Virtual Terminal as well, but I believe it works only for processing payments coming in to us. Is there a way to send a refund to our customer via E-junkie? If not, I don't have a problem sending her a business check, but wanted to see if there is a way to do it electronically first. We tried sending the customer the refund via PayPal but she doesn't want to deal with it that way. Thanks in advance for any help :)


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POSTED ON: October 27, 2007 @ 17:32 GMT -7
MODIFIED ON: November 8, 2007 @ 13:27 GMT -7




E-junkieChef
E-Junkie Crew
Posts: 936


E-junkie does not handle payments. Any refund will have to be processed via the payment processor you used to accept the payment, which in your case is PayPal.


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POSTED ON: October 28, 2007 @ 00:44 GMT -7


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