account basis blank buyer checkbox checking click complained contain customers digital-delivery disable disabling e-junkieexpert e-mail email emails enabled field gotcha high leaving link number option order page payment physical preferences product products receive recommends redirection requires screen screens templated text thank-you turn unnecessary won

How do I disable the email that requires my customers to click on a link in order to complete their order?

That is fine for digital delivery, but for a physical product I see no need for them to click that email and some of my customers have complained by the high number of emails they receive when they order my products.

I saw on this page: http://www.e-junkie.com/bb/topic/1666 that E-JunkieExpert recommends that I do this:

The pending orders in the database is the default behavior unless you have disabled it from Admin > Preferences.

However, I see no Preferences screen, and I do not see an option for disabling this from the Account Preferences or Payment Preferences screens.

What is the actual option to turn off this unnecessary email? And is it possible to do on a product by product basis or only on your account as a whole?

Buyer's will only get this e-mail if you have "redirection" enabled per product. You can either disable per product redirection OR you can disable the email per product by checking "templated email" checkbox and leaving the e-mail field blank.

If you want, you can include any text in the email box, in which case the email will be sent but it won't contain the link.

Gotcha, that worked fine, thank you.