account admin buy cart changed current customer customers download email free information ipn issue item items none normally number option order paid payment paypal perhaps problem processed product products purchase purchased receive received sale sales sell seller send setting settings system tag transaction

I sell digital products. They all carry the price tag of $40 each. I started a buy one get one free offer and here's how I set up the discount for that.

Discount 1: minimum purchase: $80 discount: flat $40
Discount 2: minimum purchase: $160 discount: flat $80

etc...etc...

When one of my customers purchased multiple items. I received this email:

SUSPECTED FRAUD: This sale was NOT processed. If this was a pending payment which just cleared, then this issue could have been caused if you increased the product price or changed the payment processor related information or changed the item number after the sale.

I'm sure the discount setting had something to do with this. The question is why. I know it would be easier to just mark down the price of my products at %50 off but i like having the option to market them as 'Buy 1 Get 1"

Are none of the sales being processed?

The paypal transaction went through fine but e-junkie did not process the sales nor was my customer able to download the products.

Normally, our system would only send you a Suspected Fraud Notice (instead of logging and processing the sale) if we found that the price paid for your item did not match the current price of the item when we receive the IPN from PayPal, suggesting perhaps some sort of price tampering may have occurred during checkout. By any chance were you editing the actual price of the product in Seller Admin when this transaction happened?

We DO take into account E-junkie Item Discounts and Cart Discounts when comparing the price paid vs. the product price. Are your discounts determined in the E-junkie Cart? Or are you applying discounts during checkout, using some settings in your PayPal account? The latter case could explain the problem, since our system has no way of knowing about any discounts applied after the cart sends the order to PayPal.

DaleThe paypal transaction went through fine but e-junkie did not process the sales nor was my customer able to download the products.

I meant, if E-junkie is processing any sales for you or all of them are giving a warning?