adjust arrive attempt auto-redirect automatically books checkout clearer completed customer depending discussion download email file finish forgive forum glitch gone helpful initial link lovely note page payment presumably proceed process processor reach receives recent resulted stop suit thank-you thank-you-email thank-you-page tyson whenever

I'm new to this, so forgive me if it's a daft question!

If a customer receives a 'Thank You' page with a download link so that they can download one of my lovely books, (!) (presumably they get one whenever their payment's gone through) and then receives an email with a download link too, do they really need the email? And if not, is there any way I can stop it from being sent.

You may find this recent forum discussion helpful:
http://www.e-junkie.com/bb/topic/3105

Note that a customer may not automatically arrive at the thank-you page after finishing checkout, depending on whether the payment processor used can auto-redirect them or not, and whether the actual payment process is completed by the time they finish checkout or not. The thank-you email gives them a link to reach their thank-you/download page if they did not proceed directly to that page after checkout, or if some glitch with their initial download attempt resulted in a garbled file.

Aaah. That makes it much clearer now, thank you Tyson. Now I can adjust my email to suit.