accept account admin automatically button buyer check click completed copy date download edit emails file free issue link manually menu open option payment paypal pdf problems process product receive received replace require sale screen select seller send settings size system text thank-you unable upload uploaded view

I uploaded my "book" in pdf and people are buying it, and I am getting emails that say that they were unable to download the file--that there is no file, but I DID upload it. What is wrong?

Thanks!

Laura

Are they saying the download link did not work, or that they never got any link in the first place? If they did not receive a link yet, your PayPal account may still be set to require manually accepting all payments; when you accept a payment manually in your PayPal account, you should see the option to automatically accept all future payments. Once a payment is accepted and completed, then PayPal informs our system of that so we can process the sale and issue a download link to the buyer.

If they are saying they received a download link that did not work, you might test your download by using your E-junkie Seller Admin > "Send free download link" to send yourself a link and test that you can download the file and open the copy of the file you downloaded.

To view a product's uploaded-file stats or replace its uploaded file, you can go into Seller Admin > View/Edit Product > Select your product from the menu and click Edit. There on the first screen of settings for the product, in red text towards the lower-right, you will see the filename, size and upload date of that product's file. You can also use the Overwrite Product File button to upload a replacement file.

Thank you! I will check into it and let you know if I have any further problems.

Laura