account accounts admin automatically button buttons buy buyer cart control customer customers explains happening help item link lot order page payment problems product sale sales seller settings shipping site working

I just got hooked up with e-Junkie and Google Checkout yesterday and had my first sale today (yay!), but tax wasn't charged for the order. The customer is from New Mexico, my home state, and I have that tax specified in both GoogleCheckout and e-Junkie. I also have the Tax/VAT box checked. Is there something I'm missing? Is it redundant for me to have the tax specified in both accounts? TIA for your help!

Hm, I think I know what's happening. I'm just using the BuyNow button for now, because I have only one product at this time. I read somewhere that it's only the Cart button that calculates tax. Is this true?

Yes, Sales Tax is a cart-based feature, and since Buy Now buttons bypass the cart to take a buyer directly to checkout, there's no chance to determine the buyer's location and apply tax calculation in the cart. Any function in E-junkie Seller Admin that says "Cart" in the link (Cart Sales Tax & VAT, Cart Shipping Settings, Cart Discount Settings) requires you to use our cart and View/Add to Cart buttons in order for those settings to work. :^)

You should not use tax/shipping settings at both ends (E-junkie and the payment processor) -- just one or the other -- but if you choose to try using tax settings at the payment processor's end, we have no control over how, or even if, those settings are applied during checkout, so that's entirely up to you to get working properly and troubleshoot any problems you may have. Also bear in mind that any settings in your payment processor account that pertain to a cart are referring to that processor's own cart service, not a third-party cart like ours.

Thanks!

But if the "buy now"/"add to cart" buttons automatically take the customer to check out, why wouldn't tax be calculated there? I have a view cart button on my site, but a lot of customers are simply clicking "add to cart," entering a zip for shipping, and checking out without being charged tax. Is there really no way to apply tax to transactions that only happen through the buy now buttons? Thanks!

Note the distinction between Buy Now vs. Add to Cart buttons:

You would need to use Add to Cart buttons if you want to use our tax/shipping calculation features, since we can only calculate tax and shipping in the cart before the buyer takes their order to checkout. Also, make sure you enable Sales Tax/VAT in the settings of each product that should add tax in the cart. This help page explains our tax settings:
http://www.e-junkie.com/ej/help.tax.htm

Buy Now buttons bypass the cart and take the buyer directly to instant checkout for just one item at a time, so there is no chance to apply tax/shipping in the cart before checkout if you use that type of button. There's no way for us to tell the payment processor to apply tax on their checkout site once the buyer has already arrived there.