added admin buyer buyers cart check checkout click clicking code completed documentation doesn don download during email ensure extra free link list manually order page pay product received recipient remove run seller send users wish working

I noticed that when I sent out an update for my product, it did not go to the people on the Free Downloads list.

What happened? I would like these people to get the product update too.

Updates are only sent to a Buyer Group, which is a list of buyers who received your product by going through a cart Checkout, whether a regular paid checkout or a Free Checkout, and who also did not opt-out of joining your list during their checkout.

If you used the Seller Admin > "Send Free download link" feature to manually send links, there is a box you can check there to add a link for the recipient to join that product's Buyer Group. If the recipient did not click that link, or if you did not choose to send the link, then the recipient would not have been added to the Buyer Group list and would not receive any Updates.

In order to ensure that our post-checkout thank-you emails can get through, so buyers can obtain the downloads they pay for, it has been crucial to minimize any chance that E-junkie could ever be associated with any spam activity. As such, we only support voluntary opt-in mailing list building, where we presume the buyer does not wish to subscribe to anything nor receive any further emails from the seller unless the buyer deliberately takes an extra step to subscribe (e.g., by checking a box during checkout, or by clicking a link in the free-download email).

1- It would be nice if the
"send free download link/code"
page was clearer about this.
Instead of invite reCEPient to mailing list, perhaps tack on update/mailing list.

It's unintuitive to me that free download links people don't get added to the update list. Or I didn't figure it out. In any case, it's unintuitive to me.

2- How do I tell who is on the update list and who is not?

I can only assign your request to Development for consideration as a feature enhancement in the future.

We are already working on upgrades to Buyer Group list management that would allow you to manually add, remove, import and export addresses, but those functions are offline until these new features are completed.

Thanks.

Could the documentation be updated? It's a little annoying to run into surprises / the unexpected. (e.g. tracking doesn't really work.)

Is there any way to figure out who is and isn't getting free updates?
What's the point of using e-Junkie to do this if I know that not everybody will get them? (e.g. I don't know if they have opted out even though they want to get free updates.)

2- I think I would highly prefer the default to be users are opted in... if I wanted to spam users (which I don't), I could easily be doing that anyways. The reason to opt users in is because they probably want to receive free updates... but may accidentally/unknowingly opt out.