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PayPal doubling some subscription payments



E-junkieGuru
E-Junkie Crew
Posts: 1844


We have become aware of a pattern today where PayPal is sometimes sending us a monthly subscription payment twice for some merchants. We have already notified PayPal of this issue and are working with them to get it resolved.

If you notice that your PayPal account has sent us any extra payment recently besides your usual once-per-month subscription payment, please email us to bring that to our attention and arrange a refund of any overpayment:
https://www.e-junkie.com/ej/contact.php

Remember to mention your E-junkie login email or account ID number, along with any details you can provide from your PayPal payment history to help us identify the duplicate payments (especially the transaction/subscription ID of any duplicated payments).


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POSTED ON: April 9, 2009 @ 12:41 GMT -7
MODIFIED ON: April 9, 2009 @ 14:51 GMT -7




MelEbbles
member
Posts: 3


I got one of those, but I thought it was because you guys didn't bill me for March, and that it was simply a late billing.

-Mel


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POSTED ON: April 12, 2009 @ 11:09 GMT -7




E-junkieGuru
E-Junkie Crew
Posts: 1844


If you determine that PayPal may have paid us twice out of your account for the same month, please just send the transaction IDs for the duplicate payments, along with your E-junkie login email ID, to our Billing staff here:
https://www.e-junkie.com/ej/contact.php


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POSTED ON: April 12, 2009 @ 14:05 GMT -7


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