adding admin browser buyer cart click code customers download generated help issue item items javascript log merchant next order page price processing purchased replace sales script seller send source specified src template text thank-you-email thank-you-page top transaction type variables view working

I am trying to "track" purchases made by customers thru live cash - but the tracking pixel below is not "firing" back to Live Cash - When I look at the source code on a transaction, the fields are correctly populated

Help please

Denis



<!-- Begin Live Search cashback Tracking Pixel Code -->

<script type="text/javascript">
<!--
var jf_merchant_id = "bHZNQ3E2dmlXamx2UTNmcW5FcDdEQT09Cg";
var jf_merchant_order_num = "7F390612WL490754J";
var jf_purchased_items = new Array();
// adding cart items
FOR EACH PURCHASED ITEM...
// add cart item
var jf_item = new Object();
jf_item.mpi = "BK10-Nightstand-Expresso";
jf_item.price = "88.00";
jf_item.quantity = "1";
jf_purchased_items.push(jf_item);
NEXT PURCHASED ITEM
//-->
</script>
<script type="text/javascript" src="https://ssl.search.live.com/cashback/javascripts/1x1tracking.js">
</script>

<!-- End Cashback Tracking Pixel Code -->

You may find this article informative in explaining why conversion tracking which depends on the buyer viewing a thank-you page is often not, and can never be, completely reliable nor precise at tracking all sales conversions:
http://www.e-junkie.com/ej/faq.tracking-how-why.htm

Also, bear in mind the notes at the top of this page:
http://www.e-junkie.com/ej/help.tracking.htm

Hi

yes I understand tracking - but, all of my tracking code is working fine - except for this live cash code - my question is - is there something missing in the way e-junkie is processing this code

Thanks

Denis

Honestly, there's really nothing we can to to help troubleshoot this third-party issue. That tracking code is just a javascript that runs in the buyer's own browser when it loads the page. We send it to to their browser exactly as you specify it in your Thank-you Page customization fields. If you have specified any [%template_variables%] in your Thank-you Email customization fields, we simply replace those with their respective values before sending your code to the buyer's browser.

To view the actual thank-you page generated for each transaction, you can go into your Seller Admin > View/Download Transaction Log, then find the transaction and click on its Transaction ID to bring up its thank-you page. Then you can View Source for that page to see how your tracking code is actually being sent to the buyer's browser and troubleshoot from there.