account admin check complain customers during few field fixed greetings issue josh mandatory money number optional order page payment paypal phone preferences processing processor purchase requirement running seller setting settings stating unchecked unrelated

Greetings - we have had a few customers come to complain during the processing of their order on the Check Out page stating that they are not able to complete purchase until they include a Phone Number which is suppose to be an "Optional" field. Is anyone else running into this issue.

Thanks,
Josh

In your E-junkie Seller Admin > Payment Preferences, there is a setting to "Tell payment processor to make it mandatory to provide a phone number". If that setting is UNchecked, then the phone requirement may be coming from a setting in your payment processor (PayPal/etc.) account, unrelated to any settings at our end.

Right on the money - Thanks! This issue has been fixed for us.