address addresses admin automatically bug buyer buyers common customer download email emails entering fix html intended link links mac manual message order payment paypal problem product-specific products purchased reply seller send single template text thank-you-email thank-you-page users variables version working

Hi,

it would be great if we could add the buyer street address into the thank you email, that way we could send a valid Invoice.

Also it would be nice if the Flash text input box didn't strip linebreaks when entering text ;)

thanks,

Felix Turner
Airtight Interactive Inc.

The buyer should already receive a detailed receipt from the payment processor (PayPal, Google Checkout, etc.). The thank-you email is only intended as just that -- a way to thank the buyer for their order and, if relevant, provide a link to their thank-you page where we'd provide their download links.

There is a known bug with Adobe's Flash Player 10 plugin for Mac browsers, where it loses any manual linebreaks from pasted-in text:
http://bugs.adobe.com/jira/browse/FP-780
There is nothing we can do to fix or workaround the problem in the way it affects our Seller Admin. As soon as Adobe fixes this bug, linebreaks in text will suddenly start working fine again for Mac users who upgrade their Flash plugin to use the bugfixed version.

Thanks for the reply.

Even though buyers receive receipt emails from PayPal and Google Checkout I still get requests for Invoices all the time. Not sure why the receipt email is not sufficient. I think an invoice needs both buyer and seller name and addresses.

Any thoughts on a good way to provide automatically customer Invoices?

It would be fairly clumsy as an "invoice", but you could customize your thank-you pages using both Common Thank-you Page HTML and product-specific thank-you page Message (HTML) fields, applying the template variables documented here:
http://www.e-junkie.com/ej/help.custom.thankyou-page.htm

In this case, you might also want to send a single, common thank-you email with a link to reach a common thank-you page for all products purchased, as described here:
http://www.e-junkie.com/bb/topic/2546#post8498