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alternative amount automatically available bug buyer buyers customer customers decline digital download ejunkie email expired explains feature fee free group incur issue link list manually original overwrite page payment previous product promised questions scenario selected sending software structure thank-you thank-you-email transaction update updates version
I would like to use eJunkie but need clarification on this.
I release a digital product (software) Version 1.0
Customers are promised free updates (bug fixes and enhancements up to version 2.0.
Each time I release Version 1.1, 1.2, 1.3 etc I can overwrite the product. I get that bit.
However, by that time th eoriginal download link will have expired.
1. How do you re-enable the download link so that customers can update their customer?
2. If so, do you have to manually re-enable each cutomer's download link seperately and manually?
3. Is there a way to email each customer from eJunkie to let them know that a new version is available?
POSTED ON: July 6, 2009 @ 11:44 GMT -7
You could manually re-enable each buyer's original download link by individual Transaction ID, assuming they even have or can find their original thank-you email with the link to their thank-you/download page anymore.
As an easier alternative, you could just use our Updates feature to issue a new link to previous buyers of any selected product(s), at least those buyers who have not opted-out of joining your Buyer Group list:
Updates do incur a nominal fee to cover our additional overhead in sending and fulfilling update downloads. The bottom of the updates page explains the fee structure. This amount is calculated automatically when you choose to issue an update, and presented for you to approve or decline the payment before the update is sent.
POSTED ON: July 7, 2009 @ 17:21 GMT -7
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