account address affiliate affiliates along amount click commissions compare completed download during field file full information list listed log masspay mike month months notice number over page paid pay payment paypal problem respond transaction transactions troubleshooting view

Hi there

I'm trying to make a payment to my affiliates for the first time, and I'm seeing a discrepancy in the amounts that should be paid, with some affiliates not even listed when they should be.

When I click "Pay your Affiliates" I am prompted to download June 2009 payment list. This list is missing my biggest affiliate completely. I know this because when I view the transaction log for that affiliate, I can see the transactions completed under their account, along with the amount I owe them.

Why is the list incomplete? Is there something I'm missing?

...Mike

Mike,

I already sent you an e-mail but I will also respond here.

After looking over all the information in your account. I see that two affiliates made commissions during the month of June. Those same two are listed in your Masspay file except the e-mail address for one of them looks different because the Masspay file requires the affiliate's PayPal E-mail account. If you notice this again, compare the E-junkie Client ID number which is shown both in the View/Download Transaction Log field for the Affiliate and as the last column in the Masspay file.

Ah, that is indeed the problem. Thanks for that.

Is there a way to download affiliate payment record for past months, or only the last full month?

MikeDIs there a way to download affiliate payment record for past months, or only the last full month?

I just now created a Troubleshooting page on that very subject:
http://www.e-junkie.com/ej/trouble.affiliates.history.htm