account adds bcc bulk buyer confirms copy customer download ebook email enabled fact filters folder friend help junk mail mark merely message paypal problem product provider receive received send setting settings spam system thank-you thank-you-email train weird wound

Hi again,

i just asked a friend to test out my new ebook download using his paypal account

The system sent ME a copy of the Thank You email. But the actual customer has not received one.

is that a problem with his email account do you think?

weird that I received a copy of it.

Thanks

You would only receive a copy of the thank-you email if you enabled "Receive a copy of email sent to buyer" in the product's settings. The fact you received your copy confirms our system did send a thank-you email to the buyer, as the "Receive a copy..." setting merely adds you to the Bcc: line on that same message. Ask your test buyer(s) to look in their spam/junk/bulk mail folder to see if their thank-you message wound up in there, and be sure to mark the message as Not Spam to help train their email provider's spam filters.