admin allowing antivirus attempts bare brand-new buyer copies customer days default detail determine download ebook expiration expired expires explained fewer file free ins invalid issue learn limit link links minimum note outs paid prematurely quickly re-activate recommend revive scanning security seller send setting she software thank-you times

A customer paid for an ebook but got an invalid link. She tried several times, but the time has now expired. What does she have to do to get her ebook??

Thanks,
Sue

You can go to your Seller Admin > Re-activate Expired Links to revive the download link she already got, or use Send Free Download Link to issue a brand-new link.

Her link may have been prematurely expired by antivirus or other security scanning software; for this reason, we recommend our default expiration setting allowing 5 attempts, certainly no fewer than 3 attempts at bare minimum.

Note that the download attempts setting can only be used to determine how quickly their link expires; it cannot be used to limit how many copies of your file the buyer can have, as explained in more detail here:
http://www.e-junkie.com/ej/faq.download-copies.htm

Thank you...I'll learn all of the ins and outs one of these days!

Sue