affected begin broken browser browsers buyer call cart com connection cookie cookies customer described difference graphic happening internet iphone isn load loading lost mac mark non-javascript page probably problem range remote reproduce running safari security setting shopping shouldn site solve specifically unable visitors wifi working www

I just got a call from a customer and they said the shopping cart at my site (www.bagtoss.com) was not working. He said it would hang on the "loading" graphic. He tried using Safari and Firefox browsers. He probably has Mac OS X v10.5 Leopard.

My guess is there is a security setting preventing the complete loading of the cart. Is this a MacBook Air specific security setting? Why isn't the browser going to the non-javascript based cart? My iphone loads the non-javascript cart just fine which is a Safari browser.

This is the first time I've heard of this problem. About 8% of my visitors are using a Mac. I need to figure out what is happening.

Mark

We were unable to reproduce the problem you described using Firefox and Safari on a Mac running OS X v10.5 Leopard. There shouldn't be anything about a MacBook Air specifically that would make any difference.

However, the cart will not work without the buyer having a live Internet connection, so if that buyer loaded your page and then lost his WiFi signal -- maybe it was a tenuous signal to begin with, or he carried the MacBook somewhere out of range -- then the cart would fail to load for him until he regained connectivity. There's also a remote possibility he has a broken cart-tracking cookie which clearing cookies would solve, but this seems unlikely if both Firefox and Safari were affected.