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Last night I had a message from someone who wanted to become a ClickBank affiliate and promote my Bipolar Diet ebook. However, they claimed that in the process of a ClickBank sale going through the e-Junkie payment processor, their ClickBank affiliate ID was being removed and was no longer present when they reached the ClickBank checkout. This would mean they would not get credit for their sale, and obviously destroys the point of using e-Junkie with ClickBank if you want to run a ClickBank affiliate program. I tried to follow the e-junkie directions precisely - I got approved at ClickBank first, and then went and replaced the Thank you page with the e-junkie Thank You page and substituted the e-junkie button code. Does anyone know where I have gone wrong? Can e-Junkie support ClickBank affiliates or not? Please help! I am really lost. The sales page for CB affiliates is at http://www.bipolar-lives.com/bipolar-diet-affiliates.html
THANKS, Sarah

E-junkie is not a payment processor. As long as you are ONLY using your E-junkie Buy Now button codes for ClickBank on your site as the ONLY way to buy your products (i.e., you are not using our View/Add to Cart buttons nor Buy Now buttons for other checkout methods), then your ClickBank affiliate programs should continue to work fine without any inteference nor even involvement from us.

Thanks for such a prompt and clear reply. I have copied the e-junkie supplied Buy Now button code for ClickBank and do go straight through to the ClickBank checkout page. However, instead of this showing the CB affiliate code at the bottom of the page the way it should, it says "affiliate=none". Hence the accusing message from my would-be affiliate who now thinks I am scamming them when in reality I just don't understand if I have done something wrong.

It's our understanding that ClickBank's affiliate system is cookie-based, so there's nothing about our button or system that would delete the cookie set in the buyer's browser when they click a CB affiliate's link, which should get detected by CB during checkout.

Basically, our button just adds an extra layer to the process going from the affiliate's link to checkout, about the same as if the buyer looked at an additional page on your site before they actually proceeded to checkout.

The affiliate may need to clear cookies from their browser first, to start testing with a "clean slate", then they can click their own affiliate link to reach your site and click your Buy Now button to proceed to ClickBank checkout, and then they should see their CB affiliate ID credited for the sale. It may even be possible that affiliate doesn't have a proper CB affiliate referral link, so it's not setting their affiliate cookie to begin with.