access account addition admin attempts bear checkout client common data disable download downloads edit email field forum full general item item-specific link max message number particular pasted preferences probably problem product purchase received reproduce seller separate specifically template text thank-you-email thank-you-emails unable variables written

Ok, here what I did,

Seller admin > Edit Account Preferences

Common Thank-You Email Subject => I wrote only [%item_name%] Purchase into that field
Common Thank-You Email => I wrote the following text into text area

Dear [%first_name%],

You can download [%item_name%] at

[%download_link%]

Please keep this download link to have access to updated versions. The download link will expire after [%max_downloads%] attempts.

---------------------------------------------

The problem is the email that goes to client. It goes as below

Dear [%first_name%], You can download [%item_name%] at

No name written, no item name is written, no download link or max downloads number.

What am I doing wrong?

I was unable to reproduce the general problem you reported; I pasted the full set of Order-Specific Thank-you Email template variables into my own Common Thank-you Email field, performed a test checkout and received the email message with with the proper data substituted in place of all variables.

However, I noticed you used some Item-specific template variables above. Bear in mind that the Common Thank-you Email can only use Order-specific template variables; it cannot use any Item Specific variables, because the Common template is not associated with any particular product. Also bear in mind that the Common Thank-you Email is a separate message that would be sent in addition to any product-based Thank-you Emails unless you also specifically disable the latter.

You will probably find this forum discussion helpful:
http://www.e-junkie.com/bb/topic/2546#post8498