access account admin area associated bear checkout common data disable download downloads edit email field forum full general helpful item link max message number particular preferences probably problem product proper purchase received reproduce seller separate specifically subject template text thank-you-email thank-you-emails unable variables written

Ok, here what I did,

Seller admin > Edit Account Preferences

Common Thank-You Email Subject => I wrote only [%item_name%] Purchase into that field
Common Thank-You Email => I wrote the following text into text area

Dear [%first_name%],

You can download [%item_name%] at

[%download_link%]

Please keep this download link to have access to updated versions. The download link will expire after [%max_downloads%] attempts.

---------------------------------------------

The problem is the email that goes to client. It goes as below

Dear [%first_name%], You can download [%item_name%] at

No name written, no item name is written, no download link or max downloads number.

What am I doing wrong?

I was unable to reproduce the general problem you reported; I pasted the full set of Order-Specific Thank-you Email template variables into my own Common Thank-you Email field, performed a test checkout and received the email message with with the proper data substituted in place of all variables.

However, I noticed you used some Item-specific template variables above. Bear in mind that the Common Thank-you Email can only use Order-specific template variables; it cannot use any Item Specific variables, because the Common template is not associated with any particular product. Also bear in mind that the Common Thank-you Email is a separate message that would be sent in addition to any product-based Thank-you Emails unless you also specifically disable the latter.

You will probably find this forum discussion helpful:
http://www.e-junkie.com/bb/topic/2546#post8498