account available buyer cart checkout click discount edit finding help issue link message options page pay payment product products respond select setup successfully thank-you url view weird

Hi Tyson,

Thanks for responding.

I do not want my buyers to see "Ship to Country" and "ZIP /Postal Code" before they go to checkout, i.e. I don't want these fields to be shown when the buyer "Views Cart." These details are captured anyway during the checkout process and that is perfect for me.

So from reading your post I gather that I must live with those fields appearing in "View Cart". That's a shame because it takes from my buyers' experience.

I'd like to see a split between shipping and buyer's address in "Edit Product." If users want to charge shipping then let them check "Shipping" which would automatically include "Buyers Address". If (like me) users only want buyer's address them let them check "Buyers Address" on its own.

I am new to E-junkie so I am only finding my feet. It is a great product and so far that is the only feature that does not suit my requirements.

Regards,
Quince

Hi Tyson,

Here is the crux of my problem: I have no shipping charges but my buyers must click "Update Cart" in order for"Shipping: 0.00" to be displayed in the cart. My buyers can not click "Checkout" until "Shipping: 0.00" has been displayed. Why should this be the case? Why isn't "Shipping: 0.00" displayed automatically when I have no shipping charges set up in my E-Junkie account?

Please help...

Thanks,
Quince

Quince,

I will pass on your suggestions to our development department.

Hi E-junkieNinja,

Thanks for responding. I have been working on the permutations and combinations of this for a few hours and if you are speaking to your development department then this is the rule I'd like it to consider:

If "Shipping/Buyers Address" is checked and if the E-junkie user does not have any shipping charges assigned then :
initialise shipping-variable to zero and do not display "Ship to" and "ZIP/Postal Codes" in "View Cart" (as is currently the case for digital goods)

This rule replaces the meanderings in my previous two posts. I'd love this to be implemented so much that I am willing to pay for it to be done! I'm available on the phone if someone in development wants to discuss this.

Thanks,
Quince

Quince,

I heard from development and I'm sorry to say that this is not going to be something we are going to be able to setup. Since the different payment processors we integrate with have different requirements we need to have both the zip/postal code and country fields, and we would not be able to change that requirement for shipped products.

Hi E-junkieNinja,

OK. I must live with that. So now I revert back to my first post this morning!

Most of my buyers are from Ireland. There are no post codes in Ireland and when my buyers "View Cart" they see their default "Ship to" as "Ireland" and their default "ZIP/Postal Code" as "none". This is OK.

My buyers do not have to change anything because the default values are what my buyers need so they click "Checkout" but E-junkie asks them to select a country and enter a ZIP/postal code! I think this is incorrect. I think E-junkie should accept the default values, calculate shipping and take the buyer to checkout.

Please have a look at my test page http://thespeks.com/test/the-speks-shop.html so you can see what I'm talking about.

Thanks,
Quince

OK Quince we got the issue taken care of. You should now be able to add a product to the cart and not have to do anything to checkout.

Hi E-junkieNinja,

Thanks for responding. Unfortunately, I am still having the same problem! I still have to either click "Update" or re select "Ireland" again before I can Checkout. Am I missing something?

Thanks,
Quince

Quince,

Development took another look at it, and it should now be working. I did test it myself and it does seem to be fixed.

Bingo! Thanks to Development, Tyson and you for all your help and patience! Keep up the good work!

Enjoy your weekend,
Quince

Hi Folks,

It's me again! I have successfully integrated e-junkie shopping cart into my live page and I am very happy with it thanks. However, I have 2 small problems that I'd like you to investigate, please.

My live URL is http://www.thespeks.com/the-speks-shop.html

1. Shopping cart refresh problems when the browser's back arrow is clicked (Safari only...my version is 4.0.3...problem does not exist for Firefox or IE)

To recreate this problem:

- Buy CD (orange Buy Now button)
- Select Remove, Click Update Cart, shopping cart is now empty so click Continue Shopping
- Click Video Clips (or any other non-e-junkie link)
- Click browser's back arrow
- Buy MP3 (green Buy Now button)
- Select Remove, Click Update Cart

When the Cart refreshes, the MP3 item is still in the cart with the Remove box checked. This is incorrect. The MP3 item should have been removed and the cart should be empty.

2. Can't get "Quince" discount code to work for all items in cart. (I have created discount codes for individual items and they are working well.) "Quince" has been set up to give a 20% discount on the Cart's Total. The Cart accepts this discount code, i.e. it does not display "Invalid Discount Code" message, but nothing affects the overall total. Am I missing something in my setup options?

Thanks in advance,
Quince Spek

Quince, I am sorry for dropping the ball on this one. The discount code was not working as the expiration was set to 0000-00-00 00:00:00 whereas our code only expected a date of future. We've updated the discount logic to treat 0000-00-00 00:00:00 as "no date limit".

As for the Safari issue, it seems like Safari has a weird bug where it tends to regenerate the last form in case you navigate away from the page and then back to it (nice catch btw!). We are working on a fix.

Hi E-junkieChef,

There is no need to apologise! Thanks for updating the discount logic. It makes it simpler for eejits like me.

Let me know how you get on with the Safari issue.

Enjoy your weekend.

Quince

Hello,

I have three shipping rules:

1 - Priority USPS
2 - Express USPS
3 - UPS Ground

Unfortunately, only the USPS selections appear in the cart.

Please tell me how to make this work.

thanks,

John

Hi,

I made a post 11-3-9, but haven't heard back.

It's the last thing to make my cart operational.

Can you get someone to respond?

I've re-posted the original below...

Hello,

I have three shipping rules:

1 - Priority USPS
2 - Express USPS
3 - UPS Ground

Unfortunately, ONLY the USPS selections appear in the cart.

The UPS selection DOES NOT show up in the possible selections.

Please tell me how to make this work.

thanks,

John


#
POSTED ON: November 3, 2009 @ 17:21 GMT -7

I verified this issue and I have asked development to take a look at it.

Hi,

Thank you for letting me know.

What's a reasonable time estimate for resolution?

Thanks,

John

John, this is what you need to do.

Since you are restricting the country to USA already, just delete your "US only" USPS rules and add it for "all countries". That will solve the issue.

Doesn't compute.

We don't want all countries.

Does that not conflict with shipping prefs? US only AND All Countries?

Are you saying NO USPS rules at all?

Are you saying only UPS, or only USPS, not both?

Do Shipping Destination settings take precedence over Rules?

Please give me more detail so that is super clear.

Thanks!

John

What you will need to do is delete the US only USPS rules and then add the rules back in set to All Countries instead of United States.

Yes, the shipping destinations do override the shipping rules.