admin apologize appreciate assuming completed confirmation customers data day during e-mail emails file google hopefully hours including information knowledge limited logs lost mail missing move necessary needed notifications offer order orders payment paypal received receiving resolve send sending server slow store subject system text thank-you

Yesterday morning we moved our store to a new server. As part of the move, to make sure we lost no e-mail, we turned off the mail server on the old server before the mve, so any e-mail sent (including orders) would be held by the sending mail server until it resolves the new server.

The move went without a hitch, and within hours of having completed the move, most of the e-mails sent to us during the move were received.

Except order e-mails from E-Junkie.

I am receiving all of the payment e-mails from Paypal and Google telling me that I have received an order, and the e-mails fro customers, but the e-junkie order confirmation e-mails are in limbo somewhere. Is there any way that someone can go give your DNS server a kick (in this day and age, 24 hours to resolve a DNS change is just way too slow), and/or is there a way to ask your system to re-send the e-mails?

The system we developed uses the order e-mails to parse out the information, so they are quite necessary.

Thank you!

I see that our servers resolve your domain to your old IP.

From my limited knowledge of the subject, this is what I gather. The TTL on your NS records is 24 hours and I am assuming you did not lower it before the move so I think our resolver is just respecting the TTL and will get your new IP in 4 hours from now.

I'll still bump this to our sys admin, in case there's more to it.

As for the notifications, I can dig through the logs and send those to you as a text file. Once you start getting e-mails from us, just let me know the timeframe for which you are missing the notifications.

Actually, I was able to get everything I needed from the data dump, so I'm good for now (although I really appreciate the offer!), and hopefully the emails will start rolling in soon...

I did not know that our TTL was 24 hours - I will have that looked at, and if it is, I apologize for the above comment about the long resolve time on your end. Iguess it's true what they say about "assume"... hehe

Thanks again!