admin appreciate comment completed confirmation customers data day domain during e-mail emails file google hours including information logs lower mail move necessary needed offer order orders payment paypal re-send received receiving records resolve send sending server servers slow store subject system text thank-you timeframe turned

Yesterday morning we moved our store to a new server. As part of the move, to make sure we lost no e-mail, we turned off the mail server on the old server before the mve, so any e-mail sent (including orders) would be held by the sending mail server until it resolves the new server.

The move went without a hitch, and within hours of having completed the move, most of the e-mails sent to us during the move were received.

Except order e-mails from E-Junkie.

I am receiving all of the payment e-mails from Paypal and Google telling me that I have received an order, and the e-mails fro customers, but the e-junkie order confirmation e-mails are in limbo somewhere. Is there any way that someone can go give your DNS server a kick (in this day and age, 24 hours to resolve a DNS change is just way too slow), and/or is there a way to ask your system to re-send the e-mails?

The system we developed uses the order e-mails to parse out the information, so they are quite necessary.

Thank you!

I see that our servers resolve your domain to your old IP.

From my limited knowledge of the subject, this is what I gather. The TTL on your NS records is 24 hours and I am assuming you did not lower it before the move so I think our resolver is just respecting the TTL and will get your new IP in 4 hours from now.

I'll still bump this to our sys admin, in case there's more to it.

As for the notifications, I can dig through the logs and send those to you as a text file. Once you start getting e-mails from us, just let me know the timeframe for which you are missing the notifications.

Actually, I was able to get everything I needed from the data dump, so I'm good for now (although I really appreciate the offer!), and hopefully the emails will start rolling in soon...

I did not know that our TTL was 24 hours - I will have that looked at, and if it is, I apologize for the above comment about the long resolve time on your end. Iguess it's true what they say about "assume"... hehe

Thanks again!