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 Paypal payment went through, but no product email sent?
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Kalid
member
Posts: 2
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Hi, a buyer paid through PayPal but didn't get a download (they emailed & I sent them a free code).
In PayPal I see the PayPal transaction ID & an e-junkie invoice id (1bidcyn...). However, I can't find any record of the transaction or buyer in the e-junkie transaction history.
Is this just a one-time glitch? I've sold many copies of the product normally. I'm wondering if there's some way to troubleshoot/lookup what happened to avoid this in the future. Thanks.
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POSTED ON: October 14, 2009 @ 02:00 GMT -7
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SimonTS
member
Posts: 2
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Hi everybody,
I have the same problem as Kalid. Had some sales this morning and always had to send the file manually.
Will there be a fix soon?
Kind regards,
Simon
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POSTED ON: October 14, 2009 @ 03:06 GMT -7
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Betamax99
member
Posts: 1
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Yes this problem started few hours ago.
I don't want to manually send it to the customers and then e-junkie will send it again (twice).
What's going on?
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POSTED ON: October 14, 2009 @ 03:06 GMT -7
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zvikico
member
Posts: 6
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Check your PayPal account. Under History -> IPN History.
You will see that you have IPNs in status retrying.
HTTP response code: 500
Delivery status: Retrying
Once they bring back the server it should be processed. If you processed it manually, be careful not to reprocess it automatically once the server is back up.
In the mean while: call the support hotline and leave a VM.
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POSTED ON: October 14, 2009 @ 03:44 GMT -7
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SimonTS
member
Posts: 2
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Thanks for the info!
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POSTED ON: October 14, 2009 @ 03:45 GMT -7
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Kalid
member
Posts: 2
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Yes, thanks for the fast response! That was the issue for me.
Out of curiosity, how do you prevent the automatic processing of the transaction? (Since I processed one of my transactions manually).
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POSTED ON: October 14, 2009 @ 03:54 GMT -7
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coupons-n-stuff
member
Posts: 15
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I am having same problem (with Paypal, this seems to be a quarterly occurence).
What you can do is send out a free link, then block the seller. This way when the IPN comes thorugh, you won't resend your item.
Once everything clears & catches up, you can remove from blocked sellers list.
Hope this helps.
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POSTED ON: October 14, 2009 @ 04:11 GMT -7
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Shivani
E-Junkie Crew
Posts: 1358
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PayPal IPN is down and we have informed them about the issue.
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POSTED ON: October 14, 2009 @ 04:57 GMT -7
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zvikico
member
Posts: 6
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Who is "them"? This seems to be an e-junkie problem.
My IPNs are still retrying...
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POSTED ON: October 14, 2009 @ 05:15 GMT -7
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way2tall
member
Posts: 14
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I've received an order confirmation just now for an order paid 20 minutes ago, but have not received confirmations for orders paid for several hours ago - do they usually resolve their IPNs starting with the newer ones first?
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POSTED ON: October 14, 2009 @ 05:28 GMT -7
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zvikico
member
Posts: 6
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Here's my guess: I have a payment which occurred 3.5 hours ago. The IPN did 11 retries in that time. This means it will retry every 20 minutes or so. It should happen in the next half hour.
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POSTED ON: October 14, 2009 @ 05:31 GMT -7
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E-junkieChef
E-Junkie Crew
Posts: 911
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zvikicoWho is "them"? This seems to be an e-junkie problem.
My IPNs are still retrying...
Them is PayPal. And no, this was a PayPal issue. It's not been resolved but a workaround has been offered and we are using that now. You can follow threads and see PayPal live site status at http://developer.paypal-portal.com/pdn/
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POSTED ON: October 14, 2009 @ 06:06 GMT -7
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bhz
member
Posts: 7
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I'm having a similar problem, but with a slightly different end result. An e-check payment cleared today from a purchase that was made through E-junkie 5 days ago and now there is no record of the purchase in E-junkie.
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POSTED ON: October 15, 2009 @ 12:39 GMT -7
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Tyson
E-Junkie Crew
Posts: 1486
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POSTED ON: October 15, 2009 @ 19:47 GMT -7
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