account address admin always buyer changes checkout click customer customers delete delivery edit enable items next option order page payment paypal physical posting problem product products protection purchases received repeat request select seller sellers setup shipping site solve started submit system terms view website

I have only just started using e-junkie on my website and I have noticed that customers using Paypal to make their purchases are ineligible for seller protection. What does this mean and how can I change it so I am eligible?

That's a question for PayPal. As per https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/ securitycenter/sell/UnauthorizedPaymentProtectionFAQs- outside#definitions1

"Sellers with a registered PayPal account in the United States are covered for claims, chargebacks, and reversals for unauthorized payments and items not received when transactions meet the terms of coverage."

Thanks for that but I am in the UK and have already tried Paypal before I asked on here. Paypal used to work fine in the old checkout system on my site its since I changes to e-junkie. How can I get e-junkie to ask for an address when a customer makes a payment (this would solve the problem) any ideas because at the moment it doesnt ask for delivery details even though some of my products need posting (which is a pain contacting them for an address)

You can setup E-junkie to request a physical address for an order by going to Seller Admin>View/Edit/Delete Product, select a product and click Edit. On the first edit page enable the option for Shipping/Buyer's Address and then click Next until you can Submit the changes. Repeat this for all of your products to make sure that you always get the address.