account accounts adding address available button buyer buyers cart checkout code configure custom data deal destination difference don feature issue method option order package period price problem process product products return send shipping single site support unit word working

I'm new to this, and unless I have messed up somewhere along the way, what E-junkie is supplying to me at checkout is commercial address delivery rates, not to a residential address.

For example when I enter my own zip code in the checkout pop-up it says the delivery cost is 6.88. Heading over to the UPS site and using their calculator it gives me 9.07 for ground delivery. It gives me 6.94 when I choose the "commercial address" radio button, but I'm not a commercial address. How does one deal with this discrepancy?

Am I missing something obvious?

Also, is FedEX support going to be added soon? I see it mentioned in previous threads but with no clear answer.

- thanks

Our UPS shipping rates are calculated by UPS's servers at the time of order. So the rates we give to buyers, or the merchant during a test is the rate that UPS gives to us.

Our development department is working on adding in support for FedEx shipping. We do not have a timeline of how soon the option will be available.

thanks for the reply, but the problem still remains:

The rate E-junkie polls from UPS is wrong unless the buyer is at a commercial residence (very unlikely)

I would imagine there is a flag or parameter to pass to UPS that denotes which type of address rate to return, no?

I'm guessing this issue applies to the vast majority of people using E-junkie. How does everyone else deal with this basic problem? Over 2.00 dollars on a single 1lb package is a huge difference between what the customer is charged for shipping and what I'll end up paying to UPS when I send it.

- TJ

As I understand it, we do query UPS for the Ground Residential rate, so I'm not sure what accounts for any discrepancy you're seeing. Our Lead Developer is out of town currently, so our communication with him is sporadic at the moment, but we'll need to bring this up with him.

Is there a way that I can have a check box that asks if the address is commercial or residential? Perhaps you could make it a check box that must be filled in one way or another.

I need this not for calculating the shipping price to the customer, but to be able to give this information to the shipper. They will charge me more for residential shipping.

I am not concerned that this pricing information gets to the buyer, but I need to supply it to the shipper.

Is this a feature of e-junkie, or do I have to get a custom application done? Thanks

We don't have any plans to add support for a commercial/residential address selection. We should always obtain the Residential rate for any live rate-lookup method, as most retail buyers would want their order delivered to their home.

I haven't heard word back from Development about the apparent Commercial rates that damndirtyape was reporting, so I'm not sure how to account for that, unless maybe there was a temporary glitch at UPS's end that had their site's rate API always returning Commercial rates for some brief period? Or maybe they always treat certain zipcodes as Commercial? All I know is, we pass the order's origin and destination zipcodes and total weight data to UPS as a Residential shipment, and their site returns a rate that we add to the cart -- pretty simple process, really.

Make sure you configure each product with an accurate Weight that includes any packing materials required for each unit of that product, and configure your packaging types with an accurate empty weight, so the combined weight of products and packaging will add up adequately close to the actual weight of the shipment.