account automated automatically contact continue credit custom customers date email especially funding link merchants number option pay payment paypal process processed related request seller service services software source support system transaction upon usd wish

This is my payment info to you

Dear Amara Software (Triple W communications PTY LTD),
You sent $120.00 USD to 19.5 Degrees for a subscription payment.
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Payment Details
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Subscription name: Amara Software (Triple W communications PTY LTD)
Transaction date: 03-Nov-2009
Transaction time: 01:10:22 PST
Funding source: Credit Card
Subscription number: S-1AC13656HE359983

This is the damn email you dare to sent to me, and remove my products. Are you guys nuts?

Dear Triple W Flash Tools,
Your products and related data has been removed from your E-junkie Seller Account :( E-junkie will not process any further sales for your products (Sorry!).

If you do start your subscription within next 30 days, your products will be restored automatically (yay!).
If you do not wish to continue using E-junkie, please ignore this e-mail. You will not be sent any further notifications.
We will appreciate _any_ feedback that you can provide us about why you decided not to use E-junkie.

Sincerely,
E-junkie
http://www.e-junkie.com/

You want feedback? Well get your damn act together!

After restoring your account and looking at what you paid and the number of products and storage space you are using it seems that this was a payment for one year of E-junkie. If you logged into your PayPal account and paid it without getting a payment link from us first, our system would not automatically know what account to attache that payment to. If this is the case and you were paying for one year, let me know and I will manually apply the payment to your account.

It's a payment for one year, do you have an option to pay US$120 for one month?

It's a yearly subscription that happens automatically once per year and it's initiated by e-junkie, and does not require me to do anything.

I'm stunned how e-junkie treat it's customers, and that e-junkie apparently has no proper procedures in place to avoid such problems.

If payment is received e-junkie has no right to cancel a service, if in doubt it should contact the customer upfront and/or check it's account to see what kind of activity/transactions it has, as this is not a dormant account at all.

Thanks

Menno

We do actually have a plan for $120/mo; however, the heart of the matter here is why your payment did not get associated with your account to renew your services for another year, which we have now done manually for you, with our apologies for the inconvenience.

This is honestly the first I have ever heard of an auto-recurring annual subscription; you appear to have a very early account ID, so perhaps Robin had set up something custom especially just for you a long time ago which is no longer working as it used to, as we have grown and increasingly automated our systems.

Bear in mind that normally, we do not manually process any subscription payments; our system is automated to handle routine, month-to-month subscriptions, which are set up as an auto-recurring payment schedule in the seller's PayPal account, instructing PayPal to send us the same amount every month. Whenever an automatic monthly payment comes in, it has a reference to the seller's E-junkie account ID and PayPal Subscription ID, so our system can tell which seller's account that payment goes with to keep their services active for another month.

Annual deposit payments are a very rare exception to that normal routine, so nothing about such payments can be handled automatically by our system and must instead be processed manually. Because we have no need to routinely monitor our incoming payments (which would be impractical for over 7500+ paying merchants anyway), we are not aware when a payment is sent to us manually outside of our normal monthly subscription routine.

This is why we have established a specific procedure for annual deposit payments to ensure they get handled properly: we would send you a special payment link upon request every year, and you would forward your payment receipt to us after you have paid, so we'll be aware of that payment and can renew your account manually. If you don't use the special payment link we send, or if you don't inform us when you have made a payment, then it would go unnoticed.

Your annual subscription is certainly an oddity, so we'll have to ask Robin about that and whether we can continue to support it and how, or what changes would be necessary otherwise.

Thanks Tyson, your response is appreciated and explanation accepted

Thanks

Menno