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account admin buyer changed cleared customer download downloads due e-check echeck email failed feature free funds help immediately link money notification obviously order ordered paid paypal price process processed product products purchase purchased received returned send submitted suspected transaction try

I submitted an email, but I need help with this immediately. I have a customer who paid by e-check, which cleared Paypal today. I have the funds in my Paypal account.

However, the email from e-junkie says that the "order was not processed due to possible fraud."

How can this be when PayPal cleared the e-check? I have the transaction ID, but when I try to enter it in E-junkie to reactivate, it says transaction ID not found (obviously because it wasn't processed)

I need to get the downloads to the customer and need this corrected today please. Who can I talk to?

> Order paid via e-check did not process.
>
> I had a customer purchase with paypal e-check on Oct. 29.
> The e-check cleared today, the money is in my Paypal account,
> yet I received a notification from E-junkie that the order was not
> processed due to "suspected fraud".

> How can that be when PayPal cleared the echeck?


--- That will happen if you changed the price of the product since it was ordered.


> I tried to reactivate the transation ID and e-junkie returned "Transaction ID not found"

--- You can no re-activate and order which was not processed by us in the first place.

> I need to have this validated so that the customer can get her download link.

--- We can not process a failed order. You can use Admin > Send free download link feature to send your buyer the link to products purchased.