That can happen if
- you are not using our cart buttons at all or
- are missing the VIEW CART button or
- have pasted the code incorrectly or
- are using non-JS version of our cart button code
- or have not followed the instructions given at
http://www.e-junkie.com/ej/help.tracking.php or
- if you have any Google analytics code or any other JavaScript on your E-junkie thank you page that conflicts with Google Analytics code that we automatically include on the thank you page if you are followed the instructions at
http://www.e-junkie.com/ej/help.tracking.php.